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Task #3590

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PS YV

WhatsApp Click Action Fails for New Leads Without +91 Country Code

Task #3590: WhatsApp Click Action Fails for New Leads Without +91 Country Code

Added by prathap S about 1 month ago.

Status:
New
Priority:
High
Assignee:
yeshwanth V
Start date:
Due date:
% Done:

0%

Estimated time:

Description

  1. Receive a new lead with a mobile number that does not include the +91 country code.
  2. Ensure the lead name is not available (new lead).
  3. Open the lead in the Calling App.
  4. Click the WhatsApp icon.
  5. Observe the response.

Expected Result
Clicking the WhatsApp icon should open a chat with the customer's number by automatically handling the country code format.
Actual Result
When the mobile number is received without the +91 country code, clicking the WhatsApp icon displays the message "Couldn't look up phone number", and the WhatsApp chat does not open.


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WhatsApp Image 2026-07-20 at 2.53.46 PM (1).jpeg (38.6 KB) WhatsApp Image 2026-07-20 at 2.53.46 PM (1).jpeg prathap S, 07/20/2026 03:01 PM
WhatsApp Image 2026-07-20 at 2.53.46 PM.jpeg (66.8 KB) WhatsApp Image 2026-07-20 at 2.53.46 PM.jpeg prathap S, 07/20/2026 03:01 PM

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